Shipping policy

 

Shipping Information

We aim to dispatch all orders within 2–3 business days of receiving payment.

Delivery within Australia

  • All orders are shipped via Australia Post.

  • A signature is required upon delivery for added security.

  • Shipping fees are automatically calculated at checkout.

  • Enjoy free standard shipping on all Australian orders over $100, or as part of promotional offers.

Estimated Delivery Times:

  • Metro areas: 3–5 business days

  • Regional areas: Please allow an extra 1–2 business days

Missing Item Policy

While we carefully check and pack every order, if something is missing or not quite right, please email us at hello@theaustralianoliveoilsoap.com.au. We’re happy to:

  • Send the missing item

  • Offer a refund

  • Include it in your next order

And if you receive something you didn’t order—lucky you! Please enjoy it or share it with someone who might love it.

International Orders

Yes, we ship worldwide!

  • International shipping fees are calculated at checkout.

  • All orders are sent via Australia Post.

  • For questions or custom shipping requests, feel free to contact us at hello@theaustralianoliveoilsoap.com.au.

  • International Standard parcel prices from 1 July 2026
    Weight NZ Asia Pacific USA/Canada UK/Europe Rest of World
    Up to 250g $17.90 $20.60 $23.05 $28.40 $34.45
    250g–500g $21.60 $26.85 $29.95 $35.55 $43.80
    500g–1kg $29.00 $39.40 $43.60 $49.90 $62.50
    1kg–1.5kg $36.40 $51.95 $57.40 $64.20 $81.15
    1.5kg–2kg $43.80 $64.50 $71.10 $78.50 $99.80

Return & Exchange Policy

We’re proud of our handmade, natural skincare products—and we truly believe you’ll love them. However, we understand that not every product works for everyone, especially when shopping online.

That’s why we offer a 100% money-back guarantee, no questions asked.

We also offer sample packs, so you can try our products before committing to full sizes.

If you're not completely satisfied with your purchase, please email us at hello@theaustralianoliveoilsoap.com.au with your feedback and the reason for your return. Your insights help us improve—and we’re always listening.

We simply ask that you be honest with us. Your trust means the world.
Thank you for supporting natural skincare.