Shipping & Returns
ORDERS & PAYMENT
1. Credit Card: Your payment will be made via Strip with SSL - Secure Sockets Layer to ensure your online transaction and credit card information are safe. We do not save credit card information on our system.
2. PayPal: Your payment can made via PayPal check out. If you do not have a PayPal account, please visit www.paypal.com for more information.
Orders are normally dispatched within 2-3 days from the receipt of payment.
We use Australian Post for delivery your order. Goods are required to be signed upon delivery.
For Australian orders
- Standard Delivery, flat rate $10 - may take up to 3-5 business days
- Express Post, $18 - may take up to 1-3 business days.
- Your order will be delivered in business 3-5 days for all Australian metro area. Please allow additional 1-2 business days for regional areas.
Free standard delivery will apply to all orders $55 or more.
Missing Item Policy
Even we carefully check your order before post it, and we required signature upon delivery, sometimes, things can go wrong.
If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!
For oversea orders:
We currently do not have options for international ship on our web store.
We do love to ship to your country. Please be aware of the custom & tax from your country.
Please contact us at email@example.com for more information.
RETURN & EXCHANGE POLICY
We are proud of what we make and we believe that natural products are good for us and you will fall in love with "natural" too once you try our products. However, not every products will work for every customer. We do know it's always a big decision to try new skin care products online when you can not feel and touch.
We offer a 100% money back guarantee. We also have some sample packs that hope you can try our products.
If you are really not happy with your purchase, please let us know with your feedback and the reason why you are returning it. We love to learn from your experiments and make our natural products better for you. Please be honest with us, we really appreciate it!. Thanks.