ORDERS & PAYMENT
1. Credit Card: Your payment will be made via Strip with SSL - Secure Sockets Layer to ensure your online transaction and credit card information are safe. We do not save credit card information on our system.
2. PayPal: Your payment can made via PayPal check out. If you do not have a PayPal account, please visit www.paypal.com for more information.
Orders are normally dispatched within 2-3 days from the receipt of payment.
We use Australian Post for delivery your order. Goods are required to be signed upon delivery.
For Australian orders
The shipping fee will be calculated automatically at check out.
- Your order will be delivered in business 3-5 days for all Australian metro area. Please allow additional 1-2 business days for regional areas.
Missing Item Policy
Even we carefully check your order before post it, and we required signature upon delivery, sometimes, things can go wrong.
If an item is missing please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!
For oversea orders:
We do ship internationally. The shipping fee is calculated automatically at checkout. We use Australia Post to send your order.
Please contact us at firstname.lastname@example.org for more information.
RETURN & EXCHANGE POLICY
We are proud of what we make and we believe that natural products are good for us and you will fall in love with "natural" too once you try our products. However, not every product will work for every customer. We do know it's always a big decision to try new skincare products online when you can not feel and touch.
We offer a 100% money-back guarantee. We also have some sample packs that hope you can try our products.
If you are really not happy with your purchase, please let us know with your feedback and the reason why you are returning it. We love to learn from your experiments and make our natural products better for you. Please be honest with us, we really appreciate it!. Thanks.