on all orders over $75 (Australia only)
all orders $75 (Australia only)
HOW ARE YOUR SOAPS MADE?
Our soaps are made using the old-fashion method called "cold process method". We mixed fat (oils, butter) with a base (lye water) together the mixture became salt (soap), and that in chemistry, we called a saponification process.
There is no heat added in the during the process so all the wholesome goodness of the ingredients stay in the soap.
This is the reason why you should choose to use handmade natural soap!
DO YOUR SOAPS LATHER?
Yes. It lathers well even the shampoo bar.
For the Castile 100% olive oil soap, for sure it lathers, but the lather is a bit different. It's more creamy but for sure you will love them all.
ARE YOUR SOAPS VEGAN?
Some of our products are vegan and some are not. The animal-derived products we may use are goat milk, yogurt, honey, eggs and beeswax, that's all.
Our products are never tested on animals, only on our family and relative who are volunteers.
Our soaps do not contain any animal fats.
ARE YOUR PRODUCTS AND INGREDIENTS CRUELTY-FREE?
We do not test our finished products on animals.
We do not use ingredients tested on animals too.
DO YOU USE PALM OIL?
Since 2018, we are no more using palm oil to make our soap. We hope we can be one of many helping the impact of the environment in Asia countries.
DO YOU USE ANY SULFATES?
NO. There are NO sulphates in our list of ingredients. That is why do choose to handmade our products.
DO YOU USE ANY PARABENS or ANY SYNTHETIC INGREDIENTS?
NO. We choose to handmade our products to avoid all kinds of bad things in the market. We do not use any parabens, any synthetic agent to shorten the curing period, harden the soap, prolong the soap, whitening or keeping the artificial colour for longer.
We prefer natural for everything. There are many products state that "natural soap" but the soap maker use artificial colours, and added EDTA, HEDP to archive the eye-catching colour. We do not do that.
DO YOUR PRODUCTS HAVE AN EXPIRATION DATE?
Natural products aim to make not to sit on store shelves for years so our products have an expiration date.
Natural soaps: Although handmade soaps usually get better with age, we recommend using our soaps within 12 months of purchase or around the expiring date on the packaging.
Our soaps are gently scented with essential oils, not synthetic fragrant oils so the scent on the soap may fade over time. But it only on the surface of the soap, the scent may still be there when you lather up.
Please keep our soap in a dry cool place away from sunlight, excessive heat and humidity to prolong shelf-life. You can store our soap in your linen closet or dresser drawer while waiting to be used, to give a delightful to your linen or clothes by placing it in a muslin bag.
Other body products: All of these products are just made just fresh every few weeks or a few days when they sold, never very old.
Since there are no preservatives or chemicals stabilisers, these products should be open within 6 months of purchase, As soon as you open and begin to use any product, please use within 6 months.
HOW LONG DOES YOUR SOAP LAST?
How long a bar will last depends on how often you bathe or shower, how many people are using it and how you use the bar.
In general, a well-drained bar should last for about a month for one person showing every day.
* Don't let the soap soak in the water anytime after using it.
* Keep the soap on a well-drained soap dish or on the rack in the shower.
* Allow the soap stays in the airy room to dry between use, should never be in the hot/warm room.
* In case your bar gets soaked in water and become gooey, please simply drain it a soap dish and let it dry out thoroughly in a couple of days.
I HAVE ALLERGIES WHAT PRODUCTS ARE SAFE FOR ME?
It would be very exciting to use natural products when you have allergies or skin sensitives. There might be some natural ingredients that you are allergic to. Please read the ingredients list when you make a purchase. Firstly, try our products by washing your hands, if there is any redness or irritation, please stop using the soap.
I HAVE SENSITIVE SKIN. CAN I USE YOUR PRODUCTS?
Yes. We believe that our soaps are handcrafted from scratch with oils and butter, nothing else and the natural glycerin created from the soapmaking process stay in the soaps so they are more gentle compared with other soaps.
For sensitive skin, it is recommended to use Castile 100% olive oil soap or goat milk soap with no scents.
WILL YOUR PRODUCTS HEAL MY ECZEMA?
We believe that the natural ingredients are milder and more gentle on the skin. There are natural herbs that can heal the skin problem but we cannot promise that our products can help to heal your inflamed or irritated skin condition.
Even we use our products, (olive oil soap and calendula balm) to heal the redness and the irritation of my son's eczema skin. We only can share it with you but we cannot promise that.
Please note that our products are not medicines, please always try a test patch first.
WHAT IF OUR PRODUCT MELTS IN WARM WEATHER?
In case your bar gets soaked in water and become gooey, please simply drain it a soap dish and let it dry out thoroughly in a couple of days.